Shipping Policy 

1. Order Processing

Orders are typically processed within 1–2 business days after payment is confirmed.

Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Destination & Carriers

We currently ship within the United States only.

Orders may be delivered by USPS, UPS, FedEx, or other trusted shipping partners depending on your location and carrier availability.

3. Estimated Delivery Time

Standard U.S. shipping typically takes 7–14 business days after your order has been dispatched.

Please note that delivery times are estimates and may vary due to weather conditions, carrier delays, holidays, or other circumstances beyond our control.

4. Shipping Costs

Shipping rates are calculated at checkout unless a free shipping promotion is currently available.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

If you have not received tracking information within 48 hours after shipment, please contact us at:

sing.voxmute@gmail.com

6. Address Accuracy

Please ensure that your shipping address is accurate and complete before placing your order.

Once an order has been shipped, we are unable to modify the delivery address.

7. Delivery Issues

Marked as Delivered but Not Received

If your tracking shows "Delivered" but you have not received your package, please:

• Check with household members

• Check your mailbox, parcel locker, or safe delivery location

• Contact your local carrier office

If the package is still missing after 48 hours, please contact us and we will assist you in opening a carrier investigation.

Incorrect Address or Failed Delivery

If an order is returned due to an incorrect address or failure to collect the package, additional shipping fees may apply for reshipment.

8. Split Shipments

In some cases, items may be shipped separately to ensure faster delivery. There will be no additional shipping charge for split shipments.

9. Delays Beyond Our Control

Delivery may be delayed during holidays, peak shopping seasons, severe weather conditions, carrier disruptions, or other force majeure events.

We appreciate your patience and understanding in these situations.

10. Contact Us

For any shipping-related questions, please contact:

Email: sing.voxmute@gmail.com