Refund policy
Return & Refund Policy
We offer a 60-Day Money-Back Guarantee, which means you have 60 days after receiving your order to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
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Unused and in its original condition
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Returned in its original packaging
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Accompanied by proof of purchase
Because SingMute is a personal-use product that comes into direct contact with the mouth, we cannot accept returns of items that have been used, worn, modified, or damaged due to hygiene and safety reasons.
How to Start a Return
To request a return, please contact us at:
Please include your order number and reason for return.
If your return is approved, we will provide instructions on how and where to send your package. Items returned without prior authorization will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery at:
We will evaluate the issue and arrange a replacement or refund when appropriate.
Non-Returnable Items
The following items are not eligible for return:
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Used products
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Products not in their original condition
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Products without original packaging
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Sale or clearance items
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Gift cards
Exchanges
We currently do not offer direct exchanges.
If you wish to purchase a different item, please request a return (if eligible) and place a new order separately.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional processing time.
If more than 15 business days have passed since your refund was approved, please contact us at: